Our Company Warranty
Grace Instrument Company warrants to the original purchaser that our products are free of defects in material and workmanship.
How Long Does The Coverage Last?
This warranty lasts for a period of one year (12 months) from the date of product shipment to the customer.
What Will Grace Instrument Do?
Grace Instrument will repair or replace (at our option and discretion) the defective product during that product’s warranty period at no charge, provided that the product has not been subjected to abuse, has been installed with reasonable care, and has been operated in accordance with the instructions contained in the accompanying operation manual or manuals.
In the event that the product must be shipped to Grace Instrument for service, the customer must pay any and all shipping charges. In the event that a Grace Instrument employee or designee must travel to a remote location to service the product, the customer must pay for any and all transportation costs.
What Does This Warranty Not Cover?
- Consumable parts, characterized as parts which may be reasonably expected to wear out and require replacement during normal operation of the product. This may include, but is not limited to, o-rings, seals, or belts. Each Grace Instrument product is shipped with extra replacements for all consumable parts, and these consumable parts may be purchased from Grace Instrument.
- Abuse or misuse of the product, characterized but not limited to damage to the product by design, accident or neglect, and/or operation of the product in any way which is contrary to the instructions contained in the accompanying operation manual or manuals.
- Acts of God (such as damage resulting from a flood.)
Advertising claims made by us represent our honest opinion of the qualities and features offered by the products described. However, we must leave to the purchaser the responsibility to determine whether the product ordered will fulfill their needs. We therefore disclaim any warranties expressed or implied, including warranties of merchantability and fitness for a particular purpose, except as provided herein.
No person is authorized to make any verbal or written representations concerning this product and we disclaim any responsibility for any such representations.
In no event shall Grace Instrument be liable for consequential damages of any kind, unless specifically excluded by law. It is up to the purchaser to determine the suitability and reliability of this product for his particular application. Grace Instrument shall not be liable for consequential, incidental, or special charges.
Grace Instrument assumes no liability for customer assistance; infringements of patents or copyrights arising from the use of this product. Grace Instrument does not warrant or represent that any license, either express or implied, is granted under any patent right, copyright, or other intellectual property right of Grace Instrument relating to this product or process of manufacture.
This warranty gives you specific legal rights and you may also have other rights that vary, depending on your geographical location.
Sales and Refunds
All sales are made subject to the terms stated above. If these terms are not acceptable to the purchaser, then he should return this product in the original packaging. Retention of this product by the customer shall constitute an agreement that he has read and accepts the terms of this Limited Warranty.