Repair, Maintenance and Warranty

We provide repair and maintenance services for all instruments manufactured and sold by Grace Instrument.  All of our products are backed by a twelve month limited warranty.

In order to serve you better, we have provided downloadable PDF forms for use when requesting service or repairs on our M3600 Viscometer or our M5600 HPHT Rheometer. Please click on the links below to open the form. Fill it in, then print it and include it with the instrument when you are shipping it to us for service.

M3600 Viscometer Repair and Service Form

M5600 HPHT Rheometer Repair and Service Form

Grace Instrument can provide various technical services: 

• On-site Installation, Training and Commissioning
  
  Almost anywhere in the world your company does business, on-site installation and commissioning is available for all Grace Instrument products, including operation and maintenance training.
  
  
• Grace Instrument Product Customization
  
  Grace Instrument products can be customized to fit the needs of almost any special project. Please contact us for more information.
  
  
• Customized Lab Automation
  
  Grace Instrument can provide custom software solutions for your laboratory automation needs.
  
  
• Data Processing
  
  Our technical team can help you with math modeling and data management design and projects.
  
  
• Remote data logging system design and installation
  
  If you want to perform data acquisition in a harsh environment or without a reliable power supply, our extensive experience with data loggers can help you.
  
  
• Software Development
  
  Our extensive software experience with Assembly, Basic, C, Visual C++, C++ Builder, and Visual Basic programming languages can help you develop or modify software for a control and data acquisition system.

For more information, please contact us.